We have a real commitment to Customer Care and have built a reputation as the Company that puts our customers first. Our solution therefore is underpinned by customer service standards to ensure that you receive the highest quality of delivery.

Our claims proposition is one of our core competencies and a pivotal area of competitive advantage. With an excellent reputation and proven track record, we believe that the test of strength of our overall proposition is the value and success of our local claims management and handling process.

The legal system in the Bailiwick of Guernsey is derived from Norman French customary law, heavily influenced and overlaid by English common law. We believe that we have a distinct competitive advantage over our competitors because we have an excellent working knowledge of how this works in practice.

We have also built effective working relationships with local advocates, loss adjusters, motor repairers and a selection of other recommended repairers and suppliers to ensure that our claims service is seamless and continues to be regarded as the best in the Channel Islands insurance market.

ALL OUR CLAIMS ARE HANDLED LOCALLY BY OUR EXPERIENCED AND QUALIFIED CLAIMS TEAM

At Insurance Corporation, we endeavour to resolve claims as quickly as possible and with good commercial sense by involving your broker from the beginning, keeping your broker fully informed and drawing on their insights.

We promise that:

• 100% of new claims will be set up and claim correspondence dealt with within five working days of receipt;
• Where damage to property is extensive or the matter is deemed to be urgent, we will arrange for the appointment of a loss adjuster within 24 hours;
• Where a motor vehicle is not driveable or suspected to be a total loss, we will arrange for the appointment of a qualified motor engineer within 24 hours;
• Personal Portfolio Policy (PPP) new claims and correspondence will be handled within 24 hours of receipt;
• Where a policy holder has incurred an expense relating to a claim which had previously been authorised by us, upon receipt of the invoice a cheque will be issued in settlement within 48 hours.

If you would like to make a claim on one of your current policies, please download and complete the relevant form below and return to your broker.

Accident and Illness

Commercial Property

Holiday and Travel

Liability Accident

Motor Vehicle

Property Damage

Yacht and Pleasure Craft

If you are making a claim for repairs to your vehicle, we would prefer that you use one of our Recommended Repairers.  These garages will prepare an estimate which will be sent direct to us.  Arrangements will be made for repairs to commence as soon as possible.

Once repairs are completed, we will settle the account direct with the garage (less the amount you are required to pay under the terms of your policy). All repairs are guaranteed and do not breach manufacturer's warranties.

Our Recommended Repairer Scheme has been designed so that you may also enjoy the following benefits:

Free Collection and delivery of vehicles within the island and;

Return of vehicles in a clean condition.

Auto Collision Repairs:  Forest Road, St Martins. Tel:  01481 235020

Bodyline Ltd:  La Planque Lane, Forest. Tel:  01481 263122

Bougourd Ford:  Longue Hougue, St Sampsons. Tel:  01481 247072

Graham Brown Ltd:  Vale Castle Industrial Estate, Po Box 507, Northside, Vale. Tel: 01481 240511

If you are making a claim for repairs to your vehicle, we would prefer that you use one of our Recommended Repairers.  These garages will prepare an estimate which will be sent direct to us.  Arrangements will be made for repairs to commence as soon as possible.

Once repairs are completed, we will settle the account direct with the garage (less the amount you are required to pay under the terms of your policy). All repairs are guaranteed and do not breach manufacturer's warranties.

Our Recommended Repairer Scheme has been designed so that you may also enjoy the following benefits:

Free Collection and delivery of vehicles within the island and;

Return of vehicles in a clean condition.

Bel Royal Motors Accident Repair:  Sandybrook, St Peter. Tel 01534 625880

Falles Accident Repair Centre:  Airport Road, La Route des Quennevais, St Brelade. Tel: 01534 495060

La Motte Ford ARC:  Rue des Pres Trading Estate, St Saviour. Tel: 01534 636600

Martin Fernando Ltd:  Unit 24, Rue des Pres Trading Estate, St Saviour. Tel: 01534 873910.  Mob:  07797 711531

Polar Auto Refurbishment Centre:  Unit 2 Industria House, La Route de Genets, St Brelade. Tel:  01534 490750

If you are making a claim for carpet / flooring or jewellery, we would like to offer you the opportunity to use one of our recommended suppliers.  These suppliers will ensure that Insurance Corporation customers receive first class service and products.

Carpet & Flooring Specialists:

D W Arundell & Company Limited: Premiere House, North Side, Vale. Tel:  01481 246844

Gold and Silversmiths:

Bruce Russell and Son:  Le Gron, St Saviours. Tel:  01481 264321

Jewellery Suppliers:

Blackwell Jewellers Limited: 40 High Street, St Peter Port. Tel: 01481 715721

N St J Paint and Sons Ltd: 26, 28, 29 Le Pollet, St Peter Port. Tel: 01481 721096

Ray & Scott Limited: The Bridge, St Sampson's. Tel: 01481 244610

If you are making a claim for carpet / flooring or jewellery, we would like to offer you the opportunity to use one of our recommended suppliers.  These suppliers will ensure that Insurance Corporation customers receive first class service and products.

Carpet & Flooring Specialists:

Tower Carpets and Flooring Ltd: 3 La Rue des Mielles, St Helier. Tel: 01534 733633

Carpet & Upholstery Cleaning:

Chem-Dry Jersey: PO Box 1451, St Helier. Tel: 01534 858731

Jewellery Suppliers:

Barringtons Fine Jewellery: 12a Conway Street, St Helier. Tel: 01534 733889

C T Maine Limited: 35 king Street, St Helier. Tel: 01534 72265

Stott & Willgrass Limited: 6 York Street, St Helier. Tel: 01534 735950

Town Jewellers: 18 Broad Street, St Helier. Tel: 01534 730720