Insurance Corporation

COVID-19 Response Update & FAQs

During this rapidly developing situation we are all facing with Covid-19, ICCI continue to be committed to doing the right thing for our customers, partners and employees. We have adopted the principles of the ABI Covid-19 Commitment, meaning we will commit to offering enhanced help and support to all our customers who may be affected by the impact of the Coronavirus. We also understand that the cover provided by ICCI needs to be flexible to respond quickly to any changes brought about by the current situation we are all facing.

Below you will find various links to updates in terms of any changes to our policy wordings in respect of Covid-19 or some FAQs, which are intended to support you.

  • Should you need to make a claim under your policy, please contact your Broker for advice or alternatively email
  • In the event of a Claims emergency outside normal business hours, please ring 01481 722533, where you will be able to speak to Channel Islands Adjusters Limited.
  • For all other enquiries, please call us on 01481 713322

COVID-19 Pre-start-up Checks

Following updates in local Government guidance, some businesses are now permitted to reopen.

As many businesses have been closed for significant periods of time due to the COVID-19 pandemic, there are likely to be a number of checks that will need to be carried out in order to help ensure safe restoration of site operations.

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Office Closures

In light of the announcement made by The States of Guernsey to enter a lockdown effective 23/01/2021, both our Guernsey and Jersey offices have been closed until further notice

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COVID-19 FCA test case FAQ [Update 15/01/21]

We recognise the adverse impact that Covid-19 is having on businesses, and that customers with Business Interruption insurance are keen to understand if their insurance policy will respond. This page contains information about the FCA Business Interruption test case.

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COVID-19 FCA test case FAQ [Updated 24/11/20]

Further to our previous update following the initial judgment in the FCA test case, a number of the participants in the case have now decided to seek leave to appeal to the Supreme Court. The intention for this is to obtain further clarity for both insurers and policyholders, and permission for this has now been given.

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