Insurance Corporation

COVID-19 Response Update & FAQs

During this rapidly developing situation we are all facing with Covid-19, ICCI continue to be committed to doing the right thing for our customers, partners and employees. We have adopted the principles of the ABI Covid-19 Commitment, meaning we will commit to offering enhanced help and support to all our customers who may be affected by the impact of the Coronavirus. We also understand that the cover provided by ICCI needs to be flexible to respond quickly to any changes brought about by the current situation we are all facing.

Below you will find various links to updates in terms of any changes to our policy wordings in respect of Covid-19 or some FAQs, which are intended to support you.

Please note that in light of the recent announcements made by both Governments, we have closed both our Guernsey & Jersey offices. All our teams are operating in a virtual environment and are working tirelessly to minimise any impact to our customers & partners.

  • Should you need to make a claim under your policy, please contact your Broker for advice or alternatively email icci.claims@insurancecorporation.com
  • In the event of a Claims emergency outside normal business hours, please ring 01481 722533, where you will be able to speak to Channel Islands Adjusters Limited.
  • For all other enquiries, please call us on 01481 713322


COVID-19 FCA test case FAQ

On Tuesday 15th September 2020, the court posted its judgment in relation to the test case on business interruption claims led by the FCA on behalf of policyholders. RSA was a party to these proceedings, and the judgment, as expected, is very lengthy and complex. We alongside other parties to the case are now working through the impact at a policy wording and customer level.

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COVID-19 Pre-start-up Checks

Following updates in local Government guidance, some businesses are now permitted to reopen.

As many businesses have been closed for significant periods of time due to the COVID-19 pandemic, there are likely to be a number of checks that will need to be carried out in order to help ensure safe restoration of site operations.

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COVID-19 Response Update

In view of the additional pressures and uncertainty being felt by our customers as a result of Covid-19, we are making some changes to do our bit to help.

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